Booking, Cancellation & Treatment Policy
At Eden Sky, we’re dedicated to providing a safe, transparent, and professional service. Please review the following policy before booking:
🔒 Deposits
All appointments require a deposit to secure your booking. Deposits are non-refundable, but can be transferred to a future appointment if 48 hours notice is given.
📆 Rescheduling & Cancellations
You may reschedule or cancel your appointment with at least 48 hours' notice, and your deposit will be carried over. If you are unable to reschedule, please contact us at least 48 hours in advance.
No-shows or changes/cancellations with less than 48 hours' notice may be charged the full appointment cost, due to lost preparation, product prescription cost and time.
📌 Treatment Disclaimer
Results for any treatment are not guaranteed. They can vary based on individual anatomy, skin quality, responsiveness to product, lifestyle, and other personal factors. We will always provide a realistic outline of what to expect and ensure you are fully informed of both the risks and benefits prior to treatment.
🛡️ Client Protection
Your safety and trust are our top priorities. We are fully insured with medical indemnity insurance, offering you peace of mind that all treatments are carried out to the highest professional standards.
Booking with us confirms your understanding and agreement to these terms.
We thank you for your continued trust and support.