Booking, Cancellation & Treatment Policy
At Eden Sky, we’re dedicated to providing a safe, transparent, and professional service. Please review the following policy before booking:
🔒 Deposits
All appointments require a deposit to secure your booking. Deposits are non-refundable, but can be transferred to a future appointment if 48 hours notice is given.
📆 Rescheduling & Cancellations
You may reschedule or cancel your appointment with at least 48 hours' notice, and your deposit will be carried over. If you are unable to reschedule, please contact us at least 48 hours in advance.
No-shows or changes/cancellations with less than 48 hours' notice may be charged the full appointment cost, due to lost preparation, product prescription cost and time.
📌 Treatment Disclaimer
Results for any treatment are not guaranteed. They can vary based on individual anatomy, skin quality, responsiveness to product, lifestyle, and other personal factors. We will always provide a realistic outline of what to expect and ensure you are fully informed of both the risks and benefits prior to treatment.
🛡️ Client Protection
Your safety and trust are our top priorities. We are fully insured with medical indemnity insurance, offering you peace of mind that all treatments are carried out to the highest professional standards.
Medical Disclaimer – Aesthetic Treatments
The information provided by Eden Sky on this website, social media platforms, marketing materials, and during consultations is intended for general informational purposes only and does not constitute medical advice.
All aesthetic treatments and procedures carried out by Eden Sky are elective cosmetic treatments. Individual results may vary and cannot be guaranteed. Outcomes depend on a number of factors including individual anatomy, medical history, lifestyle, and adherence to aftercare instructions.
Prior to any treatment, clients will undergo a consultation and may be required to complete a medical questionnaire to assess suitability for the requested procedure. Certain treatments may not be appropriate for all individuals, and Eden Sky reserves the right to decline treatment where it is considered not to be in the client’s best interest.
While every effort is made to provide treatments safely and in accordance with current professional standards, all aesthetic procedures carry potential risks, side effects, and complications. These will be discussed during the consultation process and outlined in the informed consent documentation prior to treatment.
The information provided on this website or in any communication from Eden Sky should not replace advice from your GP or other qualified healthcare professional. If you have concerns about your health, medications, allergies, or medical conditions, you should seek appropriate medical advice before undergoing treatment.
By booking a consultation or treatment with Eden Sky, you acknowledge that you have read and understood this disclaimer and agree to proceed with treatment only after providing informed consent.
Eden Sky reserves the right to update or amend this disclaimer at any time without prior notice.
Booking with us confirms your understanding and agreement to these terms.
We thank you for your continued trust and support!